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Frequently Asked Questions

  • Can I send e-Notifications to My Resident App users/residents?
    Facility Managers can send out notices to all Users via our cloud platform, such as a breakdown or an upcoming AGM.
  • Secure Ordering & Payment Options
    Our shipments are all handled by reputable courier services. Prices are quoted prior to shipment. You may also use your own delivery or logistics services.
  • What are the payment and shipping options?
    Overseas/International payments can be made via Paypal to info@silverliners.biz. Paynow services, bank transfers, or cheques are the only options for local transactions in Singapore. There will be bank fees. Please check with your respective banks about the fees.
  • How do I order the devices or Face Recognitions?
    Simply click on the shop, send us an email at info@silverliners.biz, or fill out the feedback form. We will send you an e-Invoice with instructions for making payments. We will send you a receipt and deliver within Singapore if your payment is successful. Depending on product availability, delivery times can range from 2 days to 2 weeks. For more information, please contact our customer service department at 69110500.
  • How do I download and install the MyResident App on my smartphone?
    Click the link below: Install My Resident App
  • How to Register MyResident App on Google Playstore (Android) & App Store (IoS) ?
    Click on the link below: Register MyResident App
  • How do I set up a smartphone app to receive phone calls and email notifications?
    Click on the link below: Enable Notification on SmartPhone
  • How do MyResident App users/residents send feedback?
    Click on the link below: Sending Feedbacks using MyResident App
  • How to open "eNotification" on MyResident App?
    Click on the link below: How to check for eNotifications on MyResident App
  • How do MyResident App users/residents open door(s) and gates?
    We can use the following methods to open the doors/gate: Bluetooth Face Recognition for MyResidents users. Please keep in mind that you must register your face.? cUse the MyResident App to unlock the door. Please see the link provided below. How to open doors using MyResident App?
  • How do Resident e-invite Visitors/ Delivery Person using MyResident App?
    Click on the link below: Sending E-invite
  • How do visitors and delivery people use the e-Invite to open doors?
    a visitor with a QR code or a pin When the resident sends the QR Code or Pin to the visitor, the visitor must scan the QR code on the face Recognition device to open the door. The Face Recognition device will press the QRCode and scan it. See Figure 1. See image 2 for PIN access.
  • What happens if a visitor or a delivery person shows up at the estate? How will he/she contact me?
    1. The visitor/delivery person can contact you by dialing the face recognition device located at the doors/gate. Refer to Steps 1–3 for more information. For Instance : #Block number # Unit number # or, #Unit Number# 2. Refer to Steps 4 and 5 for the User/Resident. These instructions will be displayed on the Face Recognition devices. Please see the image below:
  • Will the devices be covered by a warranty?
    Before delivery, all of our products are thoroughly inspected. Hardware is warranted for 12 to 24 months with one-to-one replacement at our Singapore headquarters. Buyer/purchaser will be responsible for all delivery charges/fees.
  • How can Facility Managers (FM) Addition and Delete of Users for MyResident App
    FM can check the update status of all users within the estate via the cloud platform and the users can use the MyResident App within minutes.
  • Can the Facility Booking feature be added to the MyResident App?
    Facility booking is optional and will incur additional charges. Facility Managers (FM) can add facilities such as a GYM room and function rooms. FM can use our feature to control the number of users in the facility as well as set up a booking schedule for the respective facilities so that users can book ahead of time. Users/residents can add ePayment options prior to making a reservation. For more information, please contact our sales team.
  • Can the community/property request that the MyResident App be customized and branded (thematically)?
    We do provide feature customization for our MyResident APP. There may be additional charges. Please contact our sales team.
  • Can I add E-Payment Services to MyResident App?
    Users can make maintenance and sinking fund payments directly to the MCST bank account. FM can track payment records using the FM web portal. There will be an additional fee for the implementation of e-payment facilities.
  • What technical support is available to users?
    We provide Technical Support 24 hours a day, 7 days a week with the following: On business working days, 8 a.m. to 5 p.m. Call Center Helpline Myresident.sg Online Chat Support Hardware or software technical support MyResident App technical support 24 Hour Customer Service Go to the MyResident App-Feedback page.
  • How does FM determine the health of the devices?
    Facility Managers (FM) can monitor the health of their devices using our FM Cloud Platform. Face recognition, PIN, and card readers, etc.
  • Do you install and commission the devices after we purchase them?
    We only install in the Singapore market. Our device prices are extremely competitive. Installation fees range from S$500 to S$900 per device and include a one-time site audit. A site audit will cost S$100 per visit. Our site audit includes a formal report as well as a site proposal. If a site audit is required, please contact us and we will gladly assist. We provide online training for international markets. Device installation is straightforward, with most devices being plug-and-play. The majority of our devices operate on 12 volts direct current. It is best if you have a certified electrician. The reset configuration will be completed online.
  • FM Training for MyResident App and Cloud Platforms
    We offer one of the following services: One-time on-site training of two hours on app familiarization. hour ZOOM training sessions on app familiarization Additional Zoom sessions are available on demand.
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